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Our aim is to provide the best quality care to help people do the things they want to do and enable them to remain independent.

Herts at Home support a local workforce and work with a range of organisations to safeguard high standards of care and attract more people to work in the care sector in Hertfordshire.

Herts at Home is committed to providing equality of opportunity to all our employees. This report shows our workforce gender and pay.


Our mission statement

'Ensuring every person is supported to live the life they choose so they can lead happy and fulfilling lives.'

We understand the importance of high-quality service that can meet the care needs of people who use our services. Therefore, we will make sure that their wishes and preferences are respected through listening and responding to their views. To achieve their desired outcomes, we will work with them to design the right care plan that best meets their assessed care needs.

Our vision

‘Delivering high quality care that is adaptable to supporting the changing needs of people who use our services.’

We strive to deliver excellent standards of care, that is safe and respectful of the wishes of people who use our services. We will identify and review any changes required to maintain their independence. We will continue to support them to feel empowered to live a life that enables them to exercise the rights of choice, expression, religion and cultural beliefs.

Our values

Collaborative - We will work with other organisations to ensure services are high quality and outcome focused.

Adaptable - We will provide flexible services that can respond to the changing needs of our service users to ensure that the right care is given in the right place at the right time.

Inclusive - As well as listening to and recognising service users’ and employees’ needs, goals, and choices, we will provide opportunities for staff and service users to influence and determine the Company’s services.

Enabling - We will promote and enable individuals to participate in the wider community, as well as supporting choice to maximise independence.

Sustainable - We will be future focused, promoting and embracing new technology and working to ensure we constantly review what we do to innovate and translate new ideas into great services. 

Trusted - We will always work to ensure our services are safe, reliable, and delivered by staff with the right skills, experience, training, knowledge and support.

Value for money - We will always work to ensure our services are cost-effective and sustainable, without compromising quality.

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